Terms and Conditions
Papa John's offers a Free Delivery service to many urban areas throughout England, Scotland and Wales. Each store has a limited delivery area. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some stores hours of business are shorter due to local trading restrictions.
Payment
Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
We accept the following forms of payment:
- Cash
- Credit / Charge cards: Visa and Mastercard are accepted.
- Debit Cards, such as Delta or Switch are accepted.
When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
In the event of Papa John's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.
Payment methods may vary from store to store.
When ordering online from a mobile handset, payment by Credit or Debit Card is required if it is your first order with www.papajohns.co.uk. If you have an existing account setup with us then you will be able to pay by any method for your selected store.
Ordering & Cancellation of orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.
Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.
Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.
The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.
Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.
Cancellations within 45 minutes of the start of the delivery window will be charged in full.
Products
Side orders are subject to availability. In most cases, your local Papa John's store manager will offer an alternative for any out-of-stock item.
Although every care is taken, some products may contain nuts. The Desserts, Ice Cream and Ham sold by Papa John's stores may contain nut derivatives.
Although great care has been taken to remove all bones from chicken and ham, some may remain.
Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the basket if your order is below the minimum value.
Starters, drinks and desserts are only delivered with a pizza.
Delivery times
Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.
Latest Order Time
Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager
Trade Marks & Copyright
All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Papa John's (GB) Ltd, a subsidiary of Papa John's International Inc. and is protected by UK and European copyright laws.
The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.
Papa John's, Papa John's Pizza, and the Papa John's Pizza modular logo are registered trademarks of Papa John's Inc in the United States and other countries. Other Papa John's Pizza graphics, logos and trade names are trademarks of Papa John's Inc. Papa John's trademarks may not be used in connection with any product or service that is not affiliated with Papa John's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Papa John's Pizza.
'Coke', 'Coca-Cola', 'Diet Coke', 'Diet Coca-Cola', 'Coke Zero', 'Coca-Cola Zero', 'Fanta' and 'Sprite are registered trademarks of The Coca-Cola Company. 'Schweppes' is a registered trademark of Atlantic Industries.
Privacy Statement
Our privacy statement can be viewed here from the link below.
Online Offer Terms and Conditions
Offers may not be available in NI. Please check with your local stores or visit www.papajohns.ie
25% off when you spend £25 or over
- Offer available in participating stores only
- Code PJEAS250FF must be entered in our basket to claim the offer
- Offer entitles the customer to 25% off their total order value when they spend £25 or more
- Minimum order value £9.99
- This offer is not available in conjunction with any other offers
- This offer is not available in-store
33% off Pizzas for First Time Online Customers
- Offer available in participating stores only
- Code AALDN33 must be entered in our basket to claim the offer
- Offer entitles a new customer to 33% off the value of all pizzas in their order when they place their first order with papajohns.co.uk
- One offer per household
- Minimum order value £9.99
- This offer is not available in conjunction with any other offers
- This offer is not available in-store
LIMITED OFFER: A medium Mediterranean Sausage pizza for only £9.99
- Offer available in participating stores only
- Offer entitles the customer to a medium Mediterranean Sausage pizza at £9.99
- Code AAPJLT01 must be entered in our basket to claim the offer
- This offer is not available in conjunction with any other offers
- This offer is not available in-store
Two for Tuesday
- Buy One and Get One Free
- Offer available in participating stores only
- Code AAPJTFT must be entered in our basket to claim the offer
- Offer entitles the customer to buy any pizza and get one up to the same size and value free
- Excludes small pizzas
- Available Tuesday only
- This offer is not available in conjunction with any other offers
Stuffed Crust
- New product bases for all pizzas in Large size only
- An additional charge of £2.50 will be added to all Stuffed Crust products
Voucher Book deals
Any Pizza £7.99
- Add £2.50 for each stuffed crust pizza ordered
- Includes create your own with up to four toppings
- Collection only
- Excludes XXL pizzas
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Any Pizza £9.99
- Add £2.50 for each stuffed crust pizza ordered
- Includes create your own with up to four toppings
- Excludes XXL pizzas
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on delivery or collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Any Pizza £6.99
- Add £2.50 for each stuffed crust pizza ordered
- Includes create your own with up to four toppings
- Collection only
- Excludes XXL pizzas
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Any Pizza £8.99
- Add £2.50 for each stuffed crust pizza ordered
- Includes create your own with up to four toppings
- Excludes XXL pizzas
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on delivery or collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Buy One Get One Free
- Add £2.50 for each stuffed crust pizza ordered
- Includes Create Your Own with up to four toppings
- Buy any two pizzas (excluding smalls) and get the lower value pizza FREE
- Offer is available Mon – Thurs only
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on delivery or collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Spend £30 or more and save £10
- Add £2.50 for each stuffed crust pizza ordered
- Includes Create Your Own with up to four toppings
- Offer valid when you spend £30 or more
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on delivery or collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Spend £30 or more and save £15
- Add £2.50 for each stuffed crust pizza ordered
- Includes Create Your Own with up to four toppings
- Offer valid when you spend £30 or more
- Cannot be used in conjunction with any other discount of offer
- Only one voucher may be used per order
- Offer available in participating stores only
- Voucher must be presented on delivery or collection to validate discount, if ordering offline
- Promotional code must be entered into our basket to claim the offer, if ordering online
- Valid from 01/02/2012 to 31/05/2012
Papa's Points
Points are only rewarded to users who have registered on Papa's Lounge.
Points are only rewarded to new users if registration is completed within 24hrs of the transaction on papajohns.co.uk.
Points are rewarded as follows:
- 10 points are rewarded for every £1 spent on papajohns.co.uk
- 10 points are rewarded for every pizza rating
- 10 points are rewarded for detailed ratings
- 20 points are rewarded for a completed new survey
Double points will be rewarded for a recommended friend's first transaction on papajohns.co.uk
Points will be reset to zero if a user does not make a second purchase on papajohns.co.uk within 12 months of registering on Papa's Lounge.
250 points are required for a £2.50 voucher to be generated.
At certain times, there might be a delay on points being credited.
Papa's Lounge £2.50 voucher
- 250 Papa's Points are required for a £2.50 voucher to be generated.
- Subject to availability
- £2.50 vouchers expire within 60 days of being issued.
- £2.50 vouchers can be used for online transactions only.
- A maximum of two vouchers can be used in a single transaction
- £2.50 vouchers can be used alongside selected promotional offers; however a minimum order value of £9.99 applies.
- You will be notified at checkout if you are unable to use a certain discount alongside the £2.50 voucher.
Papa's Lounge Free Pizza
- Users can opt to trade in 2 x £2.50 vouchers for a FREE medium classic pizza.
- Free Pizza cannot be used as part of a deal where a pizza purchase is required, such as a BOGOF.
- Free Pizza will expire within 60 days of being issued.
- Free Pizza can be used for online transactions only.
- Subject to availability
- A maximum of one Free Pizza can be used in a single transaction.
- Free pizza can be used alongside selected promotional offers
- A Free Pizza is subject to £9.99 minimum spend and a purchase of another pizza